Privacy Policy

This Privacy Policy explains how NovaForge Limited, the operator of Kingmaker Casino ("Kingmaker", "we", "us"), collects, uses and protects personal information when you visit kingmakercassino.com or use our casino and sportsbook. By registering or playing you agree to the practices described here. If you do not agree, please do not use the site.

Information We Collect

We collect the data needed to run your account and meet legal obligations:

• Identity details: name, date of birth, address, nationality and contact information.
• Verification documents: photo ID, proof of address and, where needed, proof of payment ownership.
• Account and payment data: login details, currency, transaction history and the payment methods you use.
• Technical data: IP address, device type, browser, language and pages visited.
• Communications: chats, emails and support tickets.

How We Use Your Information

We use personal data to:

• Create and manage your account and process deposits and withdrawals in AUD and other currencies.
• Verify that you are 18 or older and complete know-your-customer (KYC) checks.
• Prevent fraud, money laundering and abuse of bonuses.
• Provide customer support and respond to complaints.
• Send service messages and, where you agree, promotional offers.
• Improve our games, site performance and security.

Legal Basis

We process data to perform our contract with you, to comply with legal duties linked to our Anjouan Gaming licence and anti-money-laundering rules, for our legitimate interests in security and service quality, and, where required, with your consent, which you can withdraw at any time.

Who We Share Data With

We do not sell your personal information. We share it only as needed with:

• Payment providers, banks, e-wallets and crypto processors that handle your transactions.
• Identity verification and fraud prevention services.
• Game studios and technology suppliers that need limited technical data to run games.
• Professional advisers, regulators and authorities where the law requires.

These parties must protect your data and use it only for the stated purpose.

International Transfers

Kingmaker operates internationally, so your data may be handled in countries outside Australia. When we transfer information, we use contractual and technical safeguards to protect it to a reasonable standard.

Data Retention

We keep information for as long as your account is active and for the period required by gambling and anti-money-laundering rules after it closes. When data is no longer needed, we delete or anonymise it. Self-excluded players may have a minimal record retained so that the exclusion can be enforced. Records of transactions and verification checks may be kept for several years, because licensing and anti-money-laundering obligations require it.

Security

We use encrypted connections, restricted staff access and monitoring to protect your data. No online service is completely risk-free, so keep your password private, use a unique password and tell us immediately if you suspect unauthorised access. If we become aware of a data breach that is likely to cause serious harm, we will notify affected players and the relevant authorities as required by law.

Your Rights

Subject to law, you may ask to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete details.
• Request deletion, where we are not required to keep it.
• Object to or restrict certain processing, including marketing.
• Receive a copy of your data in a common format.

Write to support@kingmakercassino.com from your registered email. We may need to verify your identity before acting on a request.

Cookies

We use cookies and similar technologies for security, preferences and analytics. Read our Cookies Policy to learn which cookies we use and how to manage them.

Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect data from minors, and we close accounts and delete related data if we discover that a minor has registered.

Changes and Contact

We may update this policy and will post the new version on this page with the revised effective date. Continued use of Kingmaker Casino after a change means you accept it. If you have a complaint about how we handle your data, contact us first so we can try to resolve it, and you may also approach your local privacy regulator. Questions can be sent to support@kingmakercassino.com or through our contacts page.

Last updated: September 30, 2026